We want your experience to be smooth from checkout to delivery. Below you will find clear details about shipping, delivery timelines, tracking, and our returns process. If you need help at any time, contact our support team and we will assist you.

Delivery Information

Order Processing Time

Orders are typically processed within 1 to 3 business days. During peak seasons, promotions, or high order volume, processing may take slightly longer. You will receive an order confirmation email immediately after purchase and a shipping confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times

Delivery time depends on your location and the shipping option selected at checkout. The timeframes below are estimates and may vary due to carrier delays, weather conditions, customs, or local delivery restrictions.

  • Standard Shipping: 5 to 10 business days
  • Express Shipping: 2 to 5 business days
  • International Shipping: 7 to 15 business days

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, package weight, and the shipping method selected. Free shipping may be available on eligible orders during specific promotions.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Tracking updates may take 24 to 48 hours to appear after dispatch. If your tracking shows no movement for several days, it can still be in transit between carrier facilities.

Incorrect Address or Delivery Issues

Please double check your shipping address before placing an order. If an address is incorrect, contact us as soon as possible. If the package is returned to us due to an incomplete or incorrect address, you may be responsible for a re shipping fee.

Returns & Exchanges

Return Window

Returns are accepted within 14 days of delivery, as confirmed by tracking. Items must be unused, unworn, and in the original packaging with all tags attached.

How to Start a Return

To begin a return, email our support team with your order number and the reason for the return. We may request photos to confirm product condition before issuing return approval and instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Exchanges

If you need a different size or a replacement item, we can offer an exchange depending on stock availability. If the requested item is out of stock, we can issue a store credit or process a refund once the original item is returned and inspected.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to reflect depending on your bank or payment provider.

Non Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

  • Items marked as final sale or clearance
  • Gift cards
  • Personalized or custom made items
  • Used, worn, or washed items

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your request and provide a replacement, exchange, or refund based on availability and the nature of the issue.

International Orders & Customs

International shipments may be subject to customs duties, taxes, or import fees depending on your country. These charges are not included in your order total and are the responsibility of the customer. Customs processing times may also impact delivery estimates.

Contact Us

If you have any questions about delivery or returns, contact our support team and we will help you quickly.

By placing an order, you agree to our Delivery & Returns policy.